Constituency MSP, Jackie Baillie, has accused the Scottish Government of letting Scotland’s rail passengers down after a new report showed ScotRail finishing 23rd out of 30 train companies in the UK for passenger satisfaction.
ScotRail achieved a customer score of just 45 per cent in Which? annual passenger survey – putting the company 5% down on last year’s score.
The results of the survey have been released following months of disruption for passengers travelling from Dumbarton, Balloch and Helensburgh as cancellations and delays have plagued the service.
The survey also showed that distrust of the rail industry is rising among Scottish passengers, highlighting the need for change on Scotland’s railways.
“The results of this survey are no surprise. As passenger satisfaction plummets, this is simply a case that ScotRail has been renamed ScotFail by passengers.
“Passengers are sick and tired of being ripped off by fare hikes in return for delayed, cancelled and overcrowded services.
“This SNP Government have known for months that ScotRail’s service has been nothing short of abysmal and they have done nothing. The buck for plummeting performance stops with them. They are allowing ScotRail to miss target after target while passengers suffer.
“Passengers deserve much better. This Scottish Government must use the upcoming budget to deliver a fares cut for passengers.”