Scotland’s new consumer body is set to help owners of faulty appliances return them to manufacturers, after Scottish Labour deputy leader Jackie Baillie secured government support for her “Whirlpool amendment”.
The amendment to the Consumer Scotland Bill, which is being debated at Stage 3 this afternoon, will ensure that the new Consumer Scotland organisation has a role in coordinating and disseminating information around major recalls of faulty products.
Last year Whirlpool was forced to recall faulty tumble dryers and washing machines. In Scotland four out of five fires a week are caused by faulty white goods and in many cases the machines had caused significant damage. Consumers have had difficulty getting information from the Whirlpool website to arrange to have their machines removed and many people remain unaware of the problem.
Scottish Labour deputy leader and MSP for Dumbarton Jackie Baillie said: “It’s bad enough having a faulty washing machine or tumble dryer, but it’s worse still if your enquiries are met with a lack of clarity over returns. Over a million machines were recalled by Whirlpool almost two years ago but hundreds of thousands still remain in people’s homes today, causing major fire safety concerns. Just last week Whirlpool added another 21 faulty machines to their recall list. We simply cannot allow customers to be left in the dark over faulty appliances.
“The new Consumer Scotland body is being created to ensure value for money for the customer. Through putting the information on product recalls in one place, we can help put people’s minds at rest.”