Jackie Baillie MSP has called on ScotRail to improve services as it was revealed that the company has racked up fines of over £12 million since Abellio took over the contract. The news comes as the latest statistics show that the Public Performance Measure Moving Annual Average (PPM MAA) is just 87.2%.
The PPM is the percentage of train services which arrive within 5 minutes of their arrival time, having called at all stations on the route. ScotRail’s PPM target is 92.5%.
Locally, ScotRail is performing even worse than the national average with the percentage of Dumbarton trains meeting the PPM at just 56.4%. This is even worse in Balloch and Helensburgh at just 48.5% and 41.6% respectively.
The franchise’s total fine for 2018/19 was £3,993,615 bringing the overall total for the franchise to £12,222,284.
“It comes as no surprise that ScotRail has continued to rack up fines in 2018/19. Train services for people from Dumbarton, Balloch and Helensburgh have only gotten worse over the last six months with cancellations, delays, overcrowded and short-formed trains becoming the norm.
“The SNP Government in Holyrood continue to let ScotRail off the hook by reducing targets and the customers are the losers.
“I will continue to press the Scottish Government and Abellio to improve local services.”